1. Information We Collect
To provide certified sports wagering, casino products, and maintain state regulatory compliance, we collect the following categories of information:
- Identity Information: Full legal name, date of birth, residential address, social security number (SSN last four or full digits for tax/KYC requirements), and government-issued identification.
- Contact Information: Active email addresses, telephone numbers, and communication preferences.
- Financial & Payment Data: Bank account numbers (ACH), debit/credit card details processed through tokenized PCI-DSS compliant processors, and transaction histories.
- Geolocation Information: Precise GPS, Wi-Fi tri-angulation, and IP-derived geolocation coordinates required by state regulatory bodies to confirm legal physical presence within authorized gaming states (e.g., NJ, PA, MI, CT, WV, DE, RI).
- Technical & Usage Metrics: Device hardware identifiers, browser user-agent strings, access timestamps, visited pages, and referral URLs.
2. How We Utilize Collected Information
We process your personal information strictly for legitimate commercial and regulatory objectives, including:
- Verifying player identity, legal age (minimum 21 years), and legal jurisdiction before wagering permissions are granted.
- Facilitating instant account deposits, processing withdraw requests, and generating mandatory tax reports (Form W-2G).
- Administering our VIP comp program, promotional drops, and customer support inquiries.
- Enforcing automated anti-fraud, anti-money laundering (AML), and responsible gaming restriction tools.
- Detecting unauthorized software, syndicate wagering networks, and suspicious login activity.
3. Data Sharing & Third-Party Disclosures
Hollywood Bets US does not sell, rent, or trade your personally identifiable information to external third parties. We may disclose data only under the following strictly governed circumstances:
- Regulatory Bodies: State gaming control boards (such as NJ DGE, PGCB, MGCB) to satisfy audit, taxation, and statutory self-exclusion obligations.
- Trusted Service Providers: Identity verification partners, geolocation vendors (e.g., GeoComply), PCI-compliant payment gateways, and cloud hosting infrastructure providers bound by contractual non-disclosure agreements.
- Law Enforcement & Legal Mandates: In compliance with valid subpoenas, court orders, or governmental anti-money laundering inquiries.
4. Geolocation Technology & State Compliance
State gaming legislation requires proof of your physical presence within permitted state borders when making wagers. You consent to the continuous or periodic collection of location data while interacting with the wagering engine. Disabling location services will render the sports betting and live casino lobby inaccessible.
5. Your Legal Rights & Privacy Requests
Under applicable state privacy legislation (including CCPA/CPRA where applicable), users retain rights concerning their data:
- Right to Know & Access: You can request a digital copy of all personal records maintained by Hollywood Bets US.
- Right to Correction: You may correct inaccurate or incomplete profile records via account settings or customer support.
- Right to Deletion: You may request profile closure and deletion, subject to mandatory statutory retention terms required by state gaming regulations (e.g., transaction recordkeeping for 5-7 years).
6. Data Security & Encryption
We employ multi-layer security protections including 256-bit SSL encryption, end-to-end tokenization, intrusion detection engines, and segregated banking reserves. However, no digital transmission channel can guarantee absolute immunity from threats.
7. Privacy Contact & Data Protection Officer
For inquiries, requests, or privacy concerns, contact our privacy administration team:
Hollywood Bets US Privacy Division
Email: [email protected]
Support Center: https://us-hollywoodbets.com/go/